Q: After I place my order how long will it take to be filled?
A: Most orders can be filled and shipped within 2 days.
Q: Why is there a material thickness variation from what is listed.
A: Material thickness may vary due to the forming process.
Q: What is your minimum order size?
A: We have no minimum order size however we offer discounted prices for large orders and we charge additionally for partial case purchases.
Q: What type of payment do you accept?
A: We accept cash, credit cards.
Q: Do you accept returns?
A: Due to quality assurance, we do not accept any returns or exchanges. Free samples are available upon request prior to the purchase.
Q: How fast can I get my trays?
A: We offer nearly all shipping options from next day air to slow boat to China. In our checkout process you will have the option to choose what best fits your needs.
Q: I don't know my account number and password.
A: We have tried to make ordering as easy for you as we can. You can enter your email address and attempt your password and then on the next page request it to be mailed to your email by clicking on the "forgot password" text.
Q: You said you have entered my account information. Thanks, but what about security?
A: The information that we entered, is what you had us use to process your last order. We did not enter any credit card, payment information, or any other sensitive information. You will need to enter some information in the secure ordering process, but rest assured that we have the standard for security in our shopping cart process.
Q: I still am not sure I want to use my credit card or give sensitive information over the internet. What can I do?
A: We are able to take that information in several other ways and can process credit cards in our office. Call our office and visit with our friendly staff and they will help you place your order and arrange payment methods.